99win is committed to protecting your personal information. This policy clearly explains how we collect, use, store, and safeguard your data in accordance with Malaysia's data protection legislation.
Six core data protection principles we uphold for every player
You have the full right to access, update, or request deletion of your personal data at any time through your account panel or by contacting our support team.
All data transmitted between your device and the 99win servers is protected by 256-bit SSL encryption — the same standard used by major banking institutions.
Your personal data is stored on servers protected by multi-layered firewalls, strict access controls, and active monitoring systems at all times.
99win does not sell, rent, or transfer your personal data to any third party for marketing purposes without your explicit consent.
Our security systems undergo periodic independent audits by qualified third parties to ensure data protection standards are continuously up to date.
You may choose to accept or opt out of any marketing communications, and withdraw that consent at any time through your account settings.
Welcome to the 99win Privacy Policy. This document outlines our commitment to protecting your personal data as a player on the 99win platform ("we," "platform," or "99win"). This policy applies to all users who access our website at 99win.gd, the official 99win mobile app, and all related services we offer.
99win is fully compliant with Personal Data Protection Act 2010 (PDPA) Malaysia and all applicable related laws. We take every user's privacy seriously and are committed to ensuring your personal data is handled with full responsibility, transparency, and security.
By registering or using the 99win platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact us to close your account.
Important Note: This Privacy Policy should be read together with Terms and Conditions and Responsible Gaming Policy which together form the entire agreement between you and 99win.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any material changes will be communicated to you via your registered email or in-platform notification.
99win collects your personal data through several methods — directly from you, automatically through your use of the platform, and in some cases, from trusted third parties. The following are the categories of data we collect:
Full name, date of birth, identification card or passport number, residential address, mobile number, and email address provided during account registration.
Copies of identity documents, proof of address (utility bills, bank statements), and verification selfies collected as part of the mandatory Know Your Customer (KYC) process.
Bank account number, e-wallet details, deposit and withdrawal history, transaction records, and information related to the payment methods you use.
Games played, wagering amounts, session duration, login timestamps, win and loss records, and general platform usage patterns.
IP address, browser type, operating system, device model, screen resolution, cookie data, and device identifiers collected automatically.
Live chat transcripts, emails, and all other communications between you and the 99win support team, including complaints and feedback.
We only collect data that strictly necessary for the stated purposes. We do not collect data that is excessive or irrelevant to the operation of the platform.
The personal data we collect is used solely for legitimate purposes directly related to the provision of 99win platform services. The following are the primary purposes for which your data is used:
We will not use your data for any purpose not stated here without obtaining your consent first. Every data processing activity has a valid legal basis — whether contractual obligation, legal duty, legitimate interest, or your consent.
99win does not sell or disclose your personal data to third parties for profit. However, in the course of operating the platform, we may share your data with the following categories of parties under limited circumstances:
All third parties we work with are required to comply with strict data protection standards and are prohibited from using your data for any purpose other than those specified in their agreement with 99win.
In the event of a change of ownership or company merger, your personal data may be transferred to the new entity, but only with the assurance that an equal or higher level of protection will be maintained.
The security of your personal data is our top priority. 99win implements a comprehensive range of technical and organizational measures to protect your data from unauthorized access, loss, misuse, or disclosure:
While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. You also play an important role in keeping your account safe by using a strong password and keeping it confidential.
99win uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. The following are the types of cookies we use:
| Cookie Type | Purpose | Duration | Status |
|---|---|---|---|
| Essential Cookies | Enabling core website functionality, login sessions, and platform security | Session / 30 days | Mandatory |
| Performance Cookies | Collecting information on how visitors use the website for improvement purposes | 1 year | Options |
| Functional Cookies | Remembering your preferences such as language, display settings, and game preferences | 6 months | Options |
| Analytics Cookies | Analyzing traffic and usage patterns to better understand player needs | 2 years | Options |
| Marketing Cookies | Displaying relevant ads and promotions based on your interests | 90 days | With Consent |
You can manage and control cookie usage through your web browser settings. Please note that disabling essential cookies may affect platform functionality. For more information on managing cookies, please refer to your web browser's documentation.
Under Malaysia's Personal Data Protection Act 2010 and our privacy policy, you have the following rights regarding your personal data. We are committed to making it easy for you to exercise these rights, free of charge:
Request a copy of all personal data we hold about you within 21 days.
Request correction of inaccurate or incomplete data at any time.
Request deletion of your personal data, subject to applicable legal requirements.
Object to the processing of your data for direct marketing purposes at any time.
Request restriction of your data processing under certain circumstances while an investigation is ongoing.
Receive your data in a structured, machine-readable format for portability.
To exercise any of the above rights, contact our data protection team at [email protected] or via live chat. We will respond within 21 business days.
The 99win platform is exclusively for individuals aged 18 and above. We do not intentionally collect, store, or process any personal data from individuals under the age of 18.
If we confirm or have strong reason to believe that a user under the age of 18 has registered on our platform, we will take immediate action to:
If you suspect that a minor has registered or is using our platform, please contact us immediately at [email protected] so that immediate action can be taken.
99win retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law in Malaysia.
Upon expiry of the retention period, your data will be securely deleted or permanently anonymised so that it can no longer be associated with you. The data deletion process is carried out in accordance with strict security procedures.
99win reserves the right to update this Privacy Policy at any time to reflect changes in law, technology, or our business operations. The latest version of the Privacy Policy will always be available on this page.
If material changes are made that affect your privacy rights, we will notify you via:
Continued use of the 99win platform after the effective date of any policy change constitutes acceptance of the updated Privacy Policy.
Contact Our Data Protection Officer:
For any enquiries, complaints, or requests relating to this Privacy Policy, please contact us by email at [email protected] or via 24/7 live chat within the platform. We are committed to responding within 3 business days.
You also have the right to lodge a complaint with Malaysia Personal Data Protection Department (PDPD) if you believe that your personal data is not being handled in accordance with the applicable legal provisions.